EQ-i 2.0

“The secret of success is to do the common things uncommonly well.” John D. Rockefeller

 What does EQ-I 2.0 measure?

A set of emotional and social skills that influence the way we:

a. perceive and express ourselves

b. develop and maintain social relationships

c. cope with challenges, and

d. use emotional information in and effective and meaningful way

Achievement of success requires more than intellectual abilities. The IQ only predicts the category of job you can get; it contains the threshold abilities to get a job. EQ defines how we perceive and express ourselves, develop and maintain relationships, cope with challenges and use emotional information in an effective and meaningful way. EQ enables people to be more self and socially aware which improves their own effectiveness as individuals and as leaders. Emotional Intelligence (EQ) differentiates the top performers.

Improved emotional intelligence impacts all roles. But, leaders in the C-suite with broad span of control and influence can have the greatest impact, followed closely by those in customer-facing roles and those in time-bound high pressure roles.

The good news is that EQ can be developed.

Crowley & Lautenbach offer assessment and coaching to enhance emotional intelligence development.


EQ-i 2.0 Assessment

What does it measure? How successful you are in coping with environmental demands and pressures. It presents a “snapshot” of your emotional well-being: your strengths, limitations and opportunities.

  • Self-Perception – Self-regard, Self-Actualization & Emotional Self-Awareness
  • Self-Expression – Emotional Expression, Assertiveness, Independence
  • Interpersonal – Interpersonal Relationships, Empathy, Social Responsibility
  • Decision Making – Problem Solving, Reality Testing & Impulse Control
  •  Stress Management – Flexibility, Stress Tolerance, & Optimism

Sample Report Pages

Click to enlarge


EQ Coaching – Crowley & Lautenbach offer three levels of EQ Coaching

Level One Coaching provides participants with a copy of their confidential EQ-I 2.0 report and a 1-hour debrief session with an EQ-I 2.0 Certified coach to review results.

Level Two Coaching adds a structured EQ development planning process to the assessment and debrief completed in Level One.

Level Three Coaching adds key milestone and accountability follow-up coaching to the actions completed in Levels One and Two.


The EQ-i 2.0 Model

The EQ 360 assesses emotional intelligence from a multi-rater, self/others perspective. Used in conjunction with the EQ-I 2.0 self-report, that the client completes. EQ360 feedback forms are completed by that client’s coworkers, supervisors, direct reports, or significant others. Results from the self-report form and feedback forms are scored together to result in a more complete (or 360-degree) assessment of an individual’s EI.


Self-Regard – Respecting oneself while under standingand accepting one’s own strengths and weaknesses. Self-Regard is often associated with feelings of inner strength and self-confidence.

Self-Actualization – Persistently trying to improve one self and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life.

Emotional Self-Awareness – Recognizing and understanding one’s own emotions. This includes the ability to differentiate between subtleties in one’s own emotions while understanding the cause of these emotions and the impact they have on the thoughts and actions of one self and others.



Emotional Expression – Openly expressing one’s feelings verbally and non-verbally.

Assertiveness – Communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner.

Independence – Being self directed and free from emotional dependency on others. Decision-making, planning, and daily tasks are completed autonomously.



Interpersonal Relationships – Developing and maintaining mutually satisfying relationships that are characterized by trust and compassion.

Empathy – Recognizing, understanding, and appreciating how other people feel. Empathy involves being able to articulate your understanding of another person’s perspective and behaving in a way that respects others’ feelings.

Social Responsibility – Willingly contributing to society, to one’s social groups, and generally to the welfare of others. Social Responsibility involves acting responsibly, having social consciousness, and showing concern for the greater community.


Decision Making

Problem Solving -Finding solutions to problems in situations where emotions are involved. Problem solving includes the ability to understand how emotions impact decision making.

Reality Testing – Remaining objective by seeing things as they really are. This capacity involves recognizing when emotions or personal bias can cause one to be less objective.

Impulse Control – Resisting or delaying an impulse, drive or temptation to act and involves avoiding rash behaviors and decision making.


Stress Management

Flexibility – Adapting emotions, thoughts and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas.

Stress Tolerance – Coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner.

Optimism – Remaining hopeful and resilient, despite occasional setbacks. Optimism is an indicator of one’s positive attitude and outlook on life.

The EQ-i 2.0 (Emotional Quotient Inventory) is published by MHS (Multi-Health Systems) who provides the very best psychological assessments used in corporate and educational settings. With offices in North America and Europe, and partners around the world such as Crowley & Lautenbach, they serve the global community. MHS products demonstrate their commitment to research excellence, innovation and quality.